At  vzplay, customer satisfaction is our top priority. We understand that sometimes issues may arise, and we’re here to help. Please read our Refund Policy carefully to understand the terms and conditions for requesting refunds.

1. Eligibility for Refunds

Refunds are only applicable in the following situations:

• You did not receive the  item you purchased.
• The product you received is significantly different from what was described on our website.
• There was an error in the transaction caused by our system.

2. Non-Refundable Situations

We do not provide refunds in the following cases:

• Purchases made by mistake or without proper knowledge of the product.
• Violations of a game’s terms of service resulting in suspension or bans.
• Digital products that were delivered and used successfully.
• Issues arising from incorrect information provided by the customer (e.g., wrong email or account details).

3. Refund Request Process

To request a refund, follow these steps:

1. Contact our support team within 3 days of your purchase at CONTACT.
2. Provide the order number, proof of purchase, and details of the issue.
3. Our team will review your request and respond within 3 business days.

4. Refund Approval

• Approved refunds will be processed within 1 business days of approval.
• Refunds will be issued to the original payment method used for the purchase.

5. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this page periodically to stay informed of any changes